Dealing with Workplace Violence

By Arnie Lipson

Workplace violence is a serious issue, where actual violence or the threat of it occurs in the workplace. Every year in America’s workplaces, over two million people are victimized. The danger may be from the public, or it may be a fellow employee.

Business owners must  to do all that they can to prevent workplace violence, and to provide a safe place to work. The company  must have a zero tolerance policy in place against violence.  Employers must be aware of the signs of potential violence, and understand the basics of diffusing potentially violent situations, as well as where to turn for assistance if they cannot.  

Signs of a potentially violent employee are those who are easily agitated, and may have a history of violence in their past. Employers must be tuned into recent personal problems, substance abuse, pre-occupation with violent ideas, or an inability to take criticism. They are usually uncooperative, and may make threats toward others.

Not addressing the problem won’t eliminate it. There are several tools which employers may take advantage of.     
  
When the problem doesn’t involve an employee of the company,  make accommodations to minimize the dangers. If late hours are a problem,  no one should work alone, especially if there is contact with the public. Install video surveillance, alarm systems, and be sure access to unauthorized persons is inhibited.   

An employee who is creating a dangerous environment is another issue. If the workplace has an employee assistance program,  refer the person there.  If the employer must handle the issue, they should interview people in private, and listen to their concerns. They should stay calm and present themselves as a helper, and remember to have help very close by in case it’s needed.

If  unsuccessful in coming to a resolution, and the employee leaves angry and makes threats, notify the police. If an individual is a target, be sure to protect them by screening calls, providing escorts to the car, and ensuring emotional support. 
 
If threats are against the company, be sure to have building entry control, and hire security for the duration of the problem if necessary. Involve law enforcement when appropriate.

Workplace violence can disrupt or destroy a company. It may cause employee absences, and expose the company to legal problems if they did not address the problem, and someone was injured. 

Safety and security in the workplace is EVERYONE’S business.